- +1 888 814 8189
- Miami |
- Santo Domingo
- +1 888 814 8189
- Miami |
- Santo Domingo
Profitability For Ecom Just Got A Whole Lot Easier
When You’re Ready For Real Bottom Line Gains, Visionary Solutions Is The Highly-Skilled Outsource Team You’ve Been Searching For.
Visionary Solutions Advantage?
US Based Company
More Than A Call Center
Dedicated Staff
Business Services
$
Increased Online Sales 15-20%
1050+
Increased Average Order Value 10-15%
40%-60%
Average
Savings
15+
Years In
Business
Your Business
Each one of our agents possesses cultural similarities to western markets, making it easy to relate to your customers. Every member of the team is hand selected and groomed for efficiency and performance to help you increase profits.
Business Process
Outsourcing That’s Second To None
When you need the highest skilled agents in voice customer service, technical support and sales, then Visionary Solutions is the obvious choice. After more than 10 years of developing an office presence in the Dominican Republic, we’ve perfected the art of recruiting, training, and keeping top talent. This allows us to bring you more value through software development, automation, and training. In short, we recruit the best to do the work for you, so you can keep the profit.
How We Help
Drive Profit For You
At VS we specialize in optimizing sales opportunities. We know how to integrate call center agents and marketing channels to add value in Direct to Consumer, Ecommerce, Social Media, Email and TV.
Sales Management
- Inbound Sales
- Outbound
- Upgrades
- Complimentary Items
Payment Processing
- Online Sales Support
- TV and Radio Ads
- 24/7 Availability
Complimentary Product Sales
- Offer products or services related to the original sale
- Offer Additional Units
- Subscription Offers
Subscription Retention
Highly skilled CS agents negotiate terms to encourage consumers to stay in a given subscription
Loss
Mitigation
- Refund Negotiations
- Chargeback Management
- Subscription Retention
Refund Negotiation
Highly trained CS agents can deflect and negotiate terms of refunds and returned items
Chargeback Management
Skilled CS agents manage consumers to resolve issues
Support Ticket Management
- CRM Management
- Zendesk
- Gorgias
- Helpdesk
Technical Support
- The VS team provides high-level IT tools and staff at without the expense of hiring and managing a team
- Troubleshooting
Customer Service
- Payment Processing
- Support Ticket Management
- Technical Support
- Complimentary Product
When It’s Time To Scale,
We Grow With You
VS allows you flexibility to manage your team as your business requires. We are able to quickly deliver productive agents using our local recruiting team and stream lined training methods. We operate 24/7. We support seasonal growth, optimal times of day and days of week.
