What Is The

What Is The Visionary Solutions Advantage?

US Based Company

Dedicated Staff

Fully qualified staff to help our clients achieve their objectives.

More Than A Call Center

Dedicated Staff

Fully qualified staff to help our clients achieve their objectives.

Dedicated Staff

Fully qualified staff to help our clients achieve their objectives.

Business Services

Dedicated Staff

Fully qualified staff to help our clients achieve their objectives.

Increased Online Sales 15-20%

1050+

Increased Average Order Value 10-15%

40%-60%

Average
Savings

15+

Years In
Business

Seamless Integration Into

Seamless Integration Into Your Business

Each one of our agents possesses cultural similarities to western markets, making it easy to relate to your customers. Every member of the team is hand selected and groomed for efficiency and performance to help you increase profits.

Business Process

Outsourcing That’s Second To None

When you need the highest skilled agents in voice customer service, technical support and sales, then Visionary Solutions is the obvious choice. After more than 10 years of developing an office presence in the Dominican Republic, we’ve perfected the art of recruiting, training, and keeping top talent. This allows us to bring you more value through software development, automation, and training. In short, we recruit the best to do the work for you, so you can keep the profit.

How We Help
Drive Profit For You

At VS we specialize in optimizing sales opportunities. We know how to integrate call center agents and marketing channels to add value in Direct to Consumer, Ecommerce, Social Media, Email and TV.

Sales Management

Inbound Sales
Outbound
Upgrades
Complimentary Items

Payment Processing

Online Sales Support
TV and Radio Ads
24/7 Availability

Complimentary Product Sales

Offer products or services related to the original sale
Offer Additional Units
Subscription Offers

Subscription Retention

Highly skilled CS agents negotiate terms to encourage consumers to stay in a given subscription

Loss
Mitigation

Refund Negotiations
Chargeback Management
Subscription Retention

Refund Negotiation

Highly trained CS agents can deflect and negotiate terms of refunds and returned items

Chargeback Management

Skilled CS agents manage consumers to resolve issues

Support Ticket Management

CRM Management
Zendesk
Gorgias
Helpdesk

Technical Support

The VS team provides high-level IT tools and staff at without the expense of hiring and managing a team
Troubleshooting

Customer Service

Payment Processing
Support Ticket Management

Technical Support
Complimentary Product

When It’s Time To Scale,

When It’s Time To Scale, We Grow With You

VS allows you flexibility to manage your team as your business requires. We are able to quickly deliver productive agents using our local recruiting team and stream lined training methods. We operate 24/7. We support seasonal growth, optimal times of day and days of week.