Inbound call centers are a vital part of any company's customer service strategy. It is the first point of contact for many customers, and it can make the difference between a satisfied customer and a frustrated one. There are many…
We’ve been a strategy thought leader for nearly five decades and we bring But we ipsum dolor sit amet, consectetur adipisicing elit sed eiusmod tempor incididunt laboreet dolore magna aliqua. Ut enim ad minim veniam, quis nostrud exercitation ullamco laboris…
UNDERSTANDING THE HIDDEN COSTS OF EMPLOYEES IN THE WORKPLACE UNDERSTANDING THE TRUE COST OF YOUR EMPLOYEES June 10, 2015 the U.S. Bureau of Labor Statistics reports the average total compensation cost of an office or sales employee is $24.53 per…
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