While inbound calls are the lifeblood of most businesses, very few know how to properly utilize this powerful sales and marketing tool. In order to be successful, an inbound call strategy must be created and executed flawlessly. This guide will…
The word "call center" has become synonymous with a company's customer service operations. Over the years, however, call centers have evolved from being just a phone-based customer service channel to a complex, multi-channel customer contact center. With so many channels…
The terms “outsourcing” and “offshoring” are often used interchangeably, but they actually mean different things. Outsourcing is when a company contracts with another company to provide services or products that could be performed internally. Offshoring is when a company relocates…
Shopify is one of the most popular e-commerce platforms out there, but running a shop on Shopify can be a lot of work. If you're not careful, you can quickly get overwhelmed by customer service issues. But what you may…
With the rise of online shopping, many businesses are finding it beneficial to outsource their e-commerce needs. This can free up time and resources that can be better spent elsewhere. From saving time and money to helping you scale your…
One of the most important aspects of any eCommerce business is knowing when and how to outsource. It can be a difficult decision for business owners, as it can be tough to give up control of certain aspects of the…
If you've been thinking about outsourcing your telemarketing, there are many reasons to do so. Telemarketers can help you save money, time, and energy. They can also help you increase sales and boost your company's bottom line. Here are eight…
Using phone, chat and/or email to help with sales and marketing efforts, outbound call centers have developed a unique role. Sustained success requires that your business knows how to leverage outbound calls to fuel sales and marketing efforts. This is…
Are you struggling to keep up with your customer's collections? It can be a daunting and time-consuming task to collect payments from customers. So maybe outsourcing the task could help. And here are the top 5 benefits of outsourcing collections!…
Inbound call centers are a type of customer service that provides assistance to customers who contact a company for help. These centers can be found in a variety of industries, but they all have one common goal: to provide the…
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