Many US companies outsource their call center support teams to the Dominican Republic because of its large volume of skilled, English-speaking agents, business incentives, and solid supporting infrastructure.

In addition, the Ministry of Higher Education of Science and Technology (MESCYT) has launched an “English Immersion Program” to provide additional training for graduates to qualify for job opportunities in call center outsourcers and BPOs located in Santo Domingo and Santiago.
TalentPool

Large Talent Pool

The country is home to a young, educated workforce eager to sharpen their English-language skills.
CostSaving

Cost Saving

Dominican Republic call centers and BPOs offer 40%-60% cost savings compared to US call centers.
CulturalAffinity

Cultural Affinity

Dominican workers already possess a strong cultural affinity with the U.S., with many workers being previous residents or visitors to the United States
Profit Advantages for

Profit Advantages for Your Business

Companies outsourcing call center services to the Dominican Republic experience a higher return on investment due to the major cost savings, as well as higher customer satisfaction. The country boasts a highly-skilled, multilingual labor force, trained in customer service experience, quality assurance, and customer support.

Geographic Location Advantage

The Dominican Republic is located geographically close to the United States, and is in the same time zone as the U.S. East Coast, making it easy to communicate internationally. This proximity also makes for convenient travel within a 2-hour direct flight from Miami.

The Call Center Industry in
the Dominican Republic

With the help of both the public and private sectors, 60 companies and 29,000 direct employees, are outsourcing their services to the US, Canada, Latin America and Europe. The industry has monthly sales of around US$58 million, becoming a major contribution to the GNP and PDI.

 

Dominican Republic has a well-developed telecommunications industry and infrastructure, with extensive mobile phone and landline (DSL and fiber) services. It counts with 5G wireless service, numerous undersea fiber links to the US and Central America and hosts the NAP of the Americas, serving as a regional service hub.

 

With strong benefits that favor international businesses, the Dominican Republic is an exceptional nearshore location, as the country’s government consistently favors business-friendly legislation to lower taxes and entice corporate investment.

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Great Place to Visit

The Dominican Republic is considered the most popular destination in the Caribbean due to projects like Punta Cana Resort, Cap Cana, Casa De Campo and the Hard Rock Hotel & Casino in Punta Cana.

 

It also offers various activities and culture to indulge some including the local cuisine, famous beaches, boating, fishing, snorkeling and diving