Leading Omni-Channel BPO Services from the Heart of the Caribbean

Originating in Miami, Florida, and established in 2006, Visionary Solutions has expanded its reach to become a key player in the call center industry in the Dominican Republic. Our strategic expansion in 2012 to Santo Domingo places us at the forefront of Caribbean commerce, blending local expertise with global standards.

 

Our facility in Santo Domingo, encompassing 9,000 square feet and staffed by over 150 skilled agents, exemplifies the capabilities of a modern call center in the Dominican Republic. We support a wide array of industries, including Consumer Electronics, Insurance, Health and Beauty, and Real Estate, in both B2B and B2C sectors.

From Miami Roots to Dominican Republic's Business Hub

More than just a call center in the Dominican Republic, Visionary Solutions is a catalyst for business growth and opportunity. Our approach to building long-term client relationships goes beyond traditional call center services, offering customized, growth-oriented solutions.

Why Outsource to a Call Center in the Dominican Republic?

Many US companies outsource their call center support teams to the Dominican Republic because of its large volume of skilled, English-speaking agents, business incentives, and solid supporting infrastructure.

In addition, the Ministry of Higher Education of Science and Technology (MESCYT) has launched an “English Immersion Program” to provide additional training for graduates to qualify for job opportunities in call center outsourcers and BPOs located in Santo Domingo and Santiago.
TalentPool

Large Talent Pool

The country is home to a young, educated workforce eager to sharpen their English-language skills.
CostSaving

Cost Saving

Dominican Republic call centers and BPOs offer 40%-60% cost savings compared to US call centers.
CulturalAffinity

Cultural Affinity

Dominican workers already possess a strong cultural affinity with the U.S., with many workers being previous residents or visitors to the United States

How Is Visionary Solutions Different?

US Based Company

American owned and operated based out of Miami, Florida.

More Than A Call Center

We take a boutique approach to building support programs.

A True Outsourcing Partner

We align dedicated team. All working together for a common goal.

Experience Excellence with Our Dominican Republic Call Center

Connect with Our BPO Experts

Our Contact Info

    Our Main Services

    Our BPO services are meticulously crafted to meet the specific needs of various sectors.

    Back Office Services 

    Streamline your back office operations with our comprehensive solutions. From data management to administrative tasks, our team ensures efficiency, freeing you to focus on core activities.

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    Customer Service Tickets

    Customer Service

    Elevate your customer experience with our top-notch customer service outsourcing. We handle inquiries, support, and feedback, ensuring customer satisfaction and loyalty.

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    Sales 

    Boost your sales with our dedicated outsourcing services. Our team of sales professionals enhances your sales strategies, ensuring higher conversion rates and increased revenue.

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    IT Support Outsourcing

    IT Support

    Enhance your technology infrastructure with our IT support outsourcing services. Our team of IT experts is on hand to swiftly address technical issues, manage updates, and support the growth of your network.

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    Ready to Transform Your Business with Our Expertise?

    Step into the future of business process outsourcing with Visionary Solutions Inc. As a leading call center in the Dominican Republic, we’re dedicated to elevating your customer experience, enhancing your sales strategies, and streamlining your backoffice operations.

    Start Your Journey with Us